Terms of Service - Bandicoot Labs

Last updated: February 1, 2026

1. Agreement to Terms

By installing and using Bandicoot Labs applications ("the Apps"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not install or use the Apps.

2. Service Description

Bandicoot Labs develops AI-powered Zendesk applications including Reply Polish and English-to-Japanese Translation. Our services use Anthropic's Claude AI to improve grammar, tone, clarity, and professionalism of support messages while preserving cultural context and the agent's original intent.

3. Subscription and Billing

Free Plan:

• 50 polishes per agent per month
• Maximum 3 agents
• No credit card required

Pro Plan:

• $3 USD per agent per month
• Unlimited polishes
• Unlimited agents
• Billed monthly via Zendesk Marketplace

Billing is handled entirely through the Zendesk Marketplace. You may cancel your subscription at any time through your Zendesk settings. Cancellations take effect at the end of the current billing period.

4. Data Processing

When you use the polish feature:

• Draft message text is sent to our backend servers
• Text is forwarded to Anthropic's Claude API for processing
• Draft text is processed in real-time and is NOT stored permanently
• Usage metadata (polish count, timestamps, agent IDs) is stored for billing and analytics
• Anthropic does NOT use API data for AI training purposes

See our Privacy Policy for complete details.

5. Acceptable Use

You agree to use the App only for its intended purpose of improving support message quality. You will not:

• Attempt to reverse engineer or circumvent rate limits
• Use the service to process sensitive personal data beyond normal support communications
• Abuse, harass, or misuse the service
• Violate any applicable laws or regulations

6. Service Availability

We strive to provide reliable service but do not guarantee 100% uptime. The service may be temporarily unavailable due to:

• Scheduled maintenance
• Third-party service outages (Anthropic, cloud providers)
• Technical issues beyond our control

7. Limitation of Liability

The service is provided "as is" without warranties of any kind, express or implied. We are not liable for:

• Quality or accuracy of AI-generated text suggestions
• Any messages sent to customers (agents must review and approve all suggestions)
• Service interruptions or data loss
• Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you in the 12 months preceding any claim.

8. Intellectual Property

The App, including all software, design, and documentation, is owned by Bandicoot Labs. You receive a limited, non-exclusive license to use the App for its intended purpose.

9. Changes to Terms

We reserve the right to modify these terms at any time. Significant changes will be communicated via email or through the Zendesk Marketplace. Continued use of the App after changes constitutes acceptance of the new terms.

10. Termination

You may terminate your use of the App at any time by:

• Uninstalling the App from your Zendesk instance
• Canceling your subscription through Zendesk Marketplace settings

We may suspend or terminate access for violations of these terms.

11. Governing Law

These terms are governed by the laws of your jurisdiction. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

12. Support

For technical support, billing questions, or general inquiries, contact us at support@bandicootlabs.com.

By using Bandicoot Labs applications, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.